It seems to me that SWA is just digging itself deeper in this fiasco by offering a half-hearted apology while hiding behind the two-seat rule, when the two-seat rule did not apply to this case. While Kevin Smith might be making a bigger deal out of this than necessary, SWA compounded the issue by not releasing all the pertinent information to this case, which Mr. Smith has done. Neither party is 100% innocent, but the actions of SWA reeks of a saving face publicity sweep that has gone to denial.
For shame. Instead of creating an open and honest dialogue, SWA is looping back into a safety circle of corporate lingo. I will not be flying SWA until these archaic policies are banished.
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