I miss you guys so much already, and this only increases my desire for you to start flying to Atlanta.
I moved down to Atlanta earlier this summer and have already had to fly Air Tran twice and it's not even close to the same. The employees don't have the same LUV that Southwest employees do and in general the experience just isn't the same.
The new policy is just one way SWA continues to further do everything they can to create the best possible experience for each and every customer. As a customer who used to 1) check in early and 2) sit on the floor to make sure I got the seat I wanted I can assure you I'm delighted about the new policy. I'm just bummed I won't get to use it much.
Please Please Please start flying to Atlanta - and congrats on the great new policy, good luck with implementation...
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To me part of the experience of SWA is the open seating policy and I almost revel in telling people I work with who fly other airlines how much I enjoy the "cattle calls". I like the fact that if I get there early enough I can choose whatever seat I want, and if I'm running behind and keeping everyone else from leaving earlier, I'll probably end up with a middle seat and that's about what I deserve 🙂
Whatever you guys do I know you'll continue to do it as well as anyone could possibly do it. Thanks for opening yourselves up for customer comments as you weight the benefits and problems with making a decision like this. Most companies, and probably no other airlines, would open themselves up so directly to customers...
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