02-15-2010
05:07 PM
I have seen staff pick and choose who they will be nice to and who they won't. I've seen staff roll their eyes at requests of the passengers and gate staff care more about talking to each other than assisting passengers.
Yes, all the questions people ask you are generally the same, and you say it over and over to the next person but it is your job to assist the customers needs not blow them off. It is those passengers, the ones who annoy you by asking you questions repeatedly who allow you to keep your job because they are flying Southwest.
This type of action from the employees is totally uncalled for and this blog post is as well. Take responsibility for your employees and reprehend them for their abuse of power rather than skirting behind a flimsy rule book that allows for wild interpretations and discrimination.
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