I'm never flying Southwest again, if I can help it, and I think I can.
Yesterday, I experienced the massive confusion of the new boarding process on day one - and it made absolutely no sense whatsoever. It would have been nice to have been informed via email of the new process before it happened. Likewise with the parent flying with child under two new boarding process. Yup, I coulda used an email there too. I flew from SJC to PDX (not a long flight, but I've made those too) with a baby and I have to say - more than the new boarding process - your treatment of parents flying with children under the age of two is dispicable. You must not have kids. It's annoying and tedious and I hate hate hate it. Just let us preboard! It's not so much the seat choice that makes a difference in preboarding, it's the sanity it offers a new parent. The two seconds which one has to board with a child before being barraged by a cattleherd of fellow travelers is priceless. It's the chocolate inside the crazy-making candy shell of traveling with kids, okay?
Every single other traveler I spoke to thought the new boarding policy for parents with young children is asinine. There were also several people who asked me WHY I wasn't preboarding and "didn't I have the blue pass?"
Please, rethink your ways Southwest!
On behalf of myself and the hundreds of other uninformed parents milling around the preboarding area still looking lost and confused and more than a little stressed out -
Stop the insanity!
Communication is the rule for great relationships!
Be clear and concise and stop lining us up with signage that looks like a Sudoku puzzle gave birth to a litter of several other, smaller Sudokus.
Best,
Laura
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