I saw this on the Detroit Freepress.
I say Amen to it
Posted by kyjel on December 5th, 2009 under the NWA/Delta article
NWA is the worst for customer service and the best for rude employees. Absolutely poor personalities placed behind desks that make things 10 times worse.
Why does Southwest Airlines unload its passengers in less than 3 minutes from parking at the gate while it has become a habit to sit or stand inside the plane for close to 20 minutes and sometimes more to wait for either: A gate guide, A gate operator or sometimes park a mile away to wait for an open gate?
Learn from Southwest, they have a smile on their face all the time even when things are hectic, they load and unload people in a graceful manner with no insults or arguments. They don't refer you to the ticket counter outside the secure area just to add your PERKS like NWA does!
Given the choice, I'll never fly NWA again... simply had enough
Add Delta to this equation and soon the need for another bailout
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