I watched the Today show interview. Hooray for Southwest! Thank you for standing up for the rest of the passengers on that flight. Stop flying with Southwest? Not me! I applaud the way you operate your airlines. This young lady and her mother can try to find another airlines out there that will cater to their behavior. I just flew Southwest from San Diego this month and I would have cheered for the CSR if that had happened on my flight. Don't the folks that own the airlines get to call the shots? It was obvious that the family was looking for dollars and they hoped crying on the TV would help their case.
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