I was disappointed in your business post. I'm a lawyer and Judge (and operate my own law firm). When I travel, I dress casually, so you don't see me as a business traveler.
Why do I refuse to fly Southwest (I am a big fan of doscounters and LOVE Airtran)? Your weight policy. I am overweight and am working on it (have lost 53 lbs on weight watchers) but I do not appreciate that you are the only airline that thinks I need to buy two seats.
The policy really hurts your image and it has kept you from being even bigger than you are.
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