I just received my own nasty letter and I have to say that Southwest should be embarassed. I have always been a fan.......and for the last 6 years I have had 200 credits a year. I have been flying Southwest because they are the best airline and make it as easy to fly to my locations as possible in this day and age. However, I'm seriously considering switching based on the latest letter stating that I can't sell my "EARNED" Rapid Rewards coupon and they'll be "monitoring" me. If I "EARNED" it, what gives them the right to make such a claim? I use many of my coupons but not all based on the availability of open seats.......which by the way has been significantly dwindling over the past 2 years. And based on all the business I've provided them......if I need to unload the ticket because there are no flights available to use my EARNED coupon.........I sure as hell want to be compensated for that fact.
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