I called the 800 number today to try to rebook by 4/26-5/2 flight. There was long hold (30 minutes), probably due to the mad 4/8 rush - but the good news is the SW agent was able to rebook my flights on another carrier, with comparable arrival/departure times, and not a dime out of my pocket! My faith is restored on Southwest, Thank you!
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I booked 3 ATA flights to Maui 4/26 - 5/2 using Southwest Rapid Rewards, and now I'm in the same waiting game. I think the point here many people are making is the anxiety and lack of information from southwest.com for southwest customers in this predicament: since 4/3, we have seen fares from other carriers double from $350 to $700 as of today. I have called the 800 number a few times each day wonder what I should expect from SW Reaccomodation when they DO finally contact me: will I get rerouted to a new carrier with the same flight dates without additional out of pocket charge, or will I just get refunded my Reward points (which will not help with my vacation plans), which if this is the case, I need to be told back on 4/3 when other air fares were in the $300 range. Southwest should set the correct expectation up front and as soon as possible - so far I am not certain what the official company policy is, nor when I will get called, nor if I have to start cancelling my hotel and condo bookings for my trip before that's too late. Lack of information is what's keeping a lot of people like me in limbo and upset!
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