I'm around the same size as Kevin Smith. I've flown Southwest before and could easily fit into my seat, put the armrests down, and use the seatbelt- just like Kevin Smith. But there's no way I'm going to fly Southwest if it means having to buy two tickets or risk being publicly humiliated, just because some power tripping employee was having a bad day. You just lost yet another customer Southwest. What you should have done is told the whole truth from the beginning (something you have failed to do with two "apologies" now) and stated some concrete steps that would be taken so that potential customers did not have to worry about fearing the wrath of some po'd Southwest employee. Anyway, so long Southwest, never flying you again, it's too risky. Jet Blue is much nicer anyway.
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