02-15-2010
11:28 PM
SWA sucks! This company and your sanctimony about service and comfort are transparent to your real value of hate and discrimination. From clothing to looks to size to types of people SWA shows a clear lack of intelligence from the ground up. When you build respect, loyalty, and dignity into treating your customers as you claim to have done so for your employees and your catchy, but BS, commercials show then you can truly start building a company of respect.
Your policies and programs, not limited to this situation, are ever changing to be self-serving and meet some employee-centric practices at your company. As a FREQUENT business travel I will glady spend more to be treated with dignity and respect along with policies that are geared toward serving paying customers. I fell for your propaganda and lies once and for that I am sorry. I am not a fan of Southwest any longer, I wasn't before this, and I won't be until you start doing something good for passengers.
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