How about some stories on your employee communications programs? I had the opportunity to attend a communications conference at SWA's Love Field headquarters last October, and would love to hear more about how you all stay in touch with your employees. How are the various communications programs organized (all within one department?)...how do you decide what goes where? How do you balance HQ news with news from the field? How involved are Gary Kelly and Colleen Barrett in deciding key messages? Who organizes the "Message to the Field" meetings? I also noticed posters hung about every 30 feet that contain the Southwest credo about Warrior Spirit/Servant Heart/Having Fun. Can someone explain why these framed statements were posted so many places around the building - it was very noticable. Thanks for the chance to ask!
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