This is a great way to communicate with the public! I appreciate the opportunity to post my thoughts.
I have been flying SWA since the 70's, primarily out of Tulsa, Austin, and Hobby. For this year I have flown SWA about once a week, so you can see I fly pretty regularly. Recently I posted my comments on the issue of assigned seats on SWA. I hope SWA thinks long and hard about changing that policy. I know I will never stop flying SWA even if this changes but I would strongly prefer it not.
I can say without a qualification that I am a true believer in the SWA philosophy of how you treat us, the customers.
Just one more comment. I had the pleasure earlier this year to sit next to a SWA pilot as he was traveling to his work city. I enjoyed the conversation and his hosiptality very much. I believe his name was Steve Peterson.
Thanks again.
Ray Penderson
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