I would like to say that I am an employee of Frontier and enjoy what I do. I am not at the upper end of the salary scale rather I am one of those that are at the bottom end of that scale. There are great employees associated with our airline and I know there are great employees associated with Southwest. I consider a great employee to be one that truly cares about that passenger on the other side of the aisle, counter, or whatever from them. This greatness shows from the moment the passenger approaches their area to the point their travel ends. They take the time to talk to the passengers as a valued customer instead of as a number. They do not act like they are doing the passenger a favor by allowing them on their planes rather like an opportunity to make a new acquaintance/friend that they can make a trip memorable for in a positive way. They are more than willing to go the extra mile to help the passenger because of their genuine belief in CUSTOMER service. This is not a CULTURE that a company regardless of whether it be Southwest or Frontier creates....it is either in the person before they are hired or it never will be. These great employees are the heart and soul of both airlines and are to be commended. We would also have our heads buried in the sand if we did not recognize the fact that both companies also have those paycheck people that look at their role strictly as a job and do absolutely nothng to make the travel a pleasant experience for the passenger. It does not matter WHICH company eventually wins the opportunity to gain Frontier because there WILL be changes whether it be employee job status, expectations, or whatever. It does not do any good to make harsh comments towards Southwest or Frontier because don't look now but you might be working elbow to elbow with the very person you were bad mouthing when the changes are complete. We can only hope that it be the great employees from each company and not the others who are left standing when all is done for the sake of the passengers on both carriers. This is the real world and real world economy we are operating in. The only certainity in life is death and it does not matter whether a person has been in a position for one week or thirty years you are assured of nothing. The fate of our company is out of our hands and there is nothing we can do to alter what will happen other than to keep providing the great customer service we are known for as long as the DIFFERENT ANIMAL is flying through the airways.
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