This is not the first incident that you have insulted people and thrown people off of a flight. And you tell them you're sorry...but continue this horrible prejudice. This practice of profiling is in ripe for a lawsuit. I hope you get your "bottom line" sued.
In that I do not wish to be insulted nor thrown off one of your flights. I have vowed to never fly your airline, even if it means I must drive thousands of miles. However, I have chosen to fly 275,000 (actual miles) per year on other carriers.
While Southwest has been deemed successful by watching the "bottom line", this one is way over the line. I for one of influence, will never stand "in line" for one of your flights. You will save a lot of money in fuel costs with millions of people choosing other airlines. Oh yeah, heads-up...half of America is overweight...I've seen them on other airlines with skinny people...they get along just fine.
... View more