Southwest -
You need to put a communication out about where people's previous credits went and how they will be converted back into people's accounts.
You also need to tell people what happened to their companion pass and how to book those tickets.
Finally, let people know how to find flights booked before the system conversion because they are not showing up at all and for business travelers this was the number one way to figure out quickly when your next trip is rather than digging through e-mails.
I've been on the A-list since the program first rolled out and this is the most horrible customer experience I have had in all my years of traveling.
... View more
09-07-2007
03:14 AM
3 Loves
Your flight 532 is CONSISTENTLY delayed week after week by at least 1.5 hours. IÃ
... View more
As a business traveler who uses Southwest up to 4 times a week every month, please, please, please DO NOT make the move to assigned seating. I would like to know that I will have the ability to work on the plane in peace without having to be stuck next to a shrieking baby or in front of a child kicking the back of my chair during an entire plane ride.
... View more
