I have flown on many airlines with my severely autistic son. Southwest will not be be added to the list - ever.
We have had nothing but understanding, compassion and professional concern for our situation from all of these airlines (British Airways, United, American, US Air to name a few). That even includes an incident when my son removed his diaper (without us seeing it) and throwing it several rows to the front.
Shame on you Southwest. Train your personnel to recognize and respond appropriately to persons with autism. With 1 out of 150 children currently being diagnosed with autism, you will be increasingly confronted with similar situations. Luckily we have the Americans with Disabilities Act (ADA) to ensure that you meet your obligations.
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