Is it true that agents that answer the 1-800 line are graded on their talk time?
And they get in trouble if their time is higher than the average?
I have noticed that you are changing who can use credits (funds) at the end of the month, you are changing the RR program and now I find out that your phone reps have to limit their time on the phone if they talk to long??
You really are like the other airlines, I think things went down hill when Herb retired.
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