As a long time Rapid Rewards member and a very frequent flier, all of your recent policy changes are distressing to me. We exclusively fly SWA. Your route from FLL to BNA is great for us even though the NS is often at a less than desirable time. I didn't mind giving up some luxuries for a good price and consistent on time no lost luggage service. The new boarding process is confusing to most and accomplishes nothing. You still end up with a full flight and no control over who sits next to you. Your price has gone up and you're offering to trade in our Rewards credits two for one if we want a better selection on availability...What?...The baggage limit is not an issue...I agree with the other folks writing in, we would rather see restrictions on carry-ons...You better be careful, because, as you all say on every flight...we have many choices when we are flying, and we might just chose somebody else... Price and service always win out...Thanks for listening...
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