02-15-2010
04:55 PM
This apology is as pathetic as the one I got when one of your flight attendants decided to have a supiority trip over my 18 mos old daughter who was happily and quietly sitting in her seat, which I paid for as well. Not only was your employee rude and snotty to my child, they completely ignored the plea's of the other passengers who told her to leave my child alone. What had my child done, happily played with a better opperated toy that had a little bell that she heard ring. As soon as she demanded we turn it off, my child who has NEVER had a problem flying on cross country trips, usually riding in first class, had a melt down because she wanted her toy...
Southwest, is truly a Cattle car mentality, they don't serve humans and they happily defend their employees rude and inappropriate actions by pointing out their rules...
What an airline...
I am sure they will lose a lot more passengers from this and for that I am glad....
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