Laura, Sorry to hear about your trravel plans being ruined. I too am in the same boat with the rewards travel except I have not been contacted by anyone, as I am sure they are busy. I wish they would just tell us something though. I chose to fly SWA for business so I can take my wife to Hawai'i in May. I guess I will go back to flying Continental Airlines full time since they not only fly to Hawai'i, but places all over the world. The Hawaii destinations made flying SWA more attractive to me. I fly at least 2, sometimes up to 4 times a week. I will say that SWA employees are very friendly, but friendly is not going to reward my wife with a dream vacation......
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