I had just the OPPOSITE experience with Southwest Customer Service. When they severely damaged my bag and some of the contents, they wanted ME to mail the damaged goods to Dallas for appraisal and offered only $100 for about $500 worth of damaged clothing. They did not reimburse me for the 100 mile trip back to the airport to inventory the damaged goods, nor did they offer to pay for parking at the airport. I guess the customer service policy only applies to certain airports…
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