I have been flying Southwest since 2002. Lately, I have been having to do multiple flights a week for my work-related commutes; with my unpredictable, yet tight timelines, I need an air-transportation service that I could depend on, and Southwest Airlines has not disappointed me once.
The cute little bags of peanuts are not only delicious with the cup of the Southwest Airlines' coffee, they also seem to represent a principle that the Airline has not given up on the wonderful and magical experiences of air-traveling from decades ago. By the way, the coffee is also excellent.
Since my very first flight in 2002, there has not been a single lost and/or misrouted baggage - this is really important for me as I travel for work. And my bags have not arrived abused, not a single time. I still use the bag today, but now it has a beautiful metal A-list Preferred name-tag on it.
The flight teams, on the grounds and on the planes, have been super-duper courteous, friendly, professional, extremely efficient, and personable. In contrast to the competition, it's a pleasure to ALWAYS see normal, outgoing, and customer-oriented people at Southwest Airlines, where the staff-members have ALWAYS been a pleasure to work with, everywhere I have flown in the country, from the West-coast to the Midwest, to the South, to the East-coast, about twenty-one destinations so far.
The no-change fees work very well for my not-so-predictable schedules at work, and the two free bags policy is perfect, as I almost always have to carry the work-related baggage (no, not my boss, 🙂 ) in addition to my personal. These two features alone could keep me from flying other then Southwest. At times, I have taken connecting flights with Southwest Airlines instead of the non-stops offerrings from the competition to a destination simply because of the peace-of-mind traveling that the airline offers. I know I can count of Southwest to get me to the destination on time, and my bags would also get there at the same time, or even earlier (like once, a while ago). Even the delays from Southwest Airlines are preferable to the regular services that some of the competitors provide.
I guess similar attracts similar, because it is not just the Southwest Staff that have been totally human and wonderful, I find that the Southwest passengers also tend to be the same way - outgoing, alert, totally human, friendly, and ready to help out without hesitation. I guess that also explains the anti-social and grumpy passengers on the competitors' airlines. ha ha!
It's also a pleasure to see that neither Southwest, their Staff, nor their passengers have changed, and the wonderful air-traveling atmosphere has remained as wonderful and as magical as it has been since my first experience with Southwest Airlines a decade ago, but perhaps even better now, even though the airline has grown so much.
To Southwest teams (on the phones, on the grounds, and on the planes) - Keep up the good work! Perhaps in the near future we could fly to true-overseas destinations like Asia, Australia, and/or Europe. It would be a pleasure to see the yellow, orange, red, and blue, Southwest counters all over the world. I also love the little red-heart on the logo.
To my fellow Southwest passengers - Let's keep up being the wonderful travelers that we are, as we are also key in shaping the traveling experience, not only on Southwest Airlines, but also on any other airlines we fly or anywhere we travel.
Safe and happy travels to everyone!
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