02-16-2010
02:51 AM
Hah, this is why I fly United. Good job, Southwest. Your BS costumer service shines through greatly here. Issuing statements/lies that protect yourselves only work when the other person isn't so well known, and can't fight back with the truth.
And to all those people that are insulting Kevin Smith... back off. The fact that he isn't seeking legal action over their horrifyingly embarrassing screw up (kicking him off the plane when he fit... and he's STILL willing to prove this) shows a lot more class than any of the lies these folks are trying to pass off as their excuses.
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