02-15-2010
04:55 PM
So does Southwest think it is appropriate to blog about somebody's personal travel information? I don't believe it's ethical. It may even border on data protection breech.
Good customer service comes from admitting a problem, empathizing with a customer, and finding a resolution. Not posting a customer's name, past travel information, and Southwests personal judgement on the internet.
The issue here is not 'size' but proper usage for customer data.
I've flown Southwest in the past and will never use the airline again. Not because of Kevin Smith, but because I don't want my personal information pasted for all to see and judge. I will advise everyone I meet to do the same.
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