more spin. more corporate-speak garbage.
can't just admit your employees made a mistake.
fine. do so at your peril. i will no longer fly your airline. and this further refusal to just say plainly 'we screwed up' and 'mr. smith was not too big for one seat' only strengthens my commitment to spread the word of your continued dishonesty.
you'd think swa would learn from toyota.
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02-15-2010
01:40 PM
you damn liars. mr. smith fit safely into the seat. armrests down, seat belt fastened.
if you just apologized for an error, fine. but your dishonest attempts to spin the wrong decision by your employees have lost me as a customer.
employees make mistakes. my employees make mistakes. i do not lie to my customers, or to the public when they do.
i will no longer be your customer. not for the errors of your employees. but for your dishonesty.
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02-15-2010
01:39 PM
you damn liars. mr. smith fit safely into the seat. armrests down, seat belt fastened.
if you just apologized for an error, fine. but your dishonest attempts to spin the wrong decision by your employees have lost me as a customer.
employees make mistakes. my employees make mistakes. i do not lie to my customers, or to the public when they do.
i will no longer be your customer. not for the errors of your employees. but for your dishonesty.
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