11-11-2010
12:05 AM
160 Loves
How about offering a free drink to retired and active duty military members upon display of a military ID card? You offer a free drink to mothers on Mother's Day and fathers on Fathers Day and there's a lot more of those than there are active duty and retired military members.
... View more
11-22-2007
07:58 AM
2 Loves
I love not standing in line for up to an hour anymore. However, with the new boarding system at the gates, all I can say is that your gate agents are the ones who can make it or break it but you know that already. You seriously need to weed out the brain dead and/or lazy ones who will break it by not making it work like it should work.
We flew November 9th from FLL to BNA on the 0710 nonstop and the female agent at the ticket lift podium was just about worthless with her announcements, despite it being a new procedure only one day old. We had A's in the low 20's yet there were 7 people in the A-21 to A-25 group. One of your male agents was walking by the line and I asked him 'How can there be 7 people in a group designated for 5?' He showed no concern at all and only when pressed for an answer he came up with 'It's probably overflow from an adjacent group!' That was BS because both adjacent groups had 5 people in them. Why couldn't he at least ask the 7 people to show their boarding passes to see who didn't belong there?
On the return trip November 13, both BNA's and TPA's agents maintained excellent control of how people lined up at the number poles and everything went very well, unlike FLL. The TPA female agent pulled a lady with a high 20's number over when boarding the first couple groups of A's - she tried to pull a quickie and got caught. She had to wait until the line progressed to where she should have been and was then allowed to go down the jetbridge.
Fix your gate agent problem or your new boarding system will tick off a lot of customers who see anarchy in the boarding lines.
Hugh J.
... View more
09-08-2007
03:33 AM
1 Love
I can't believe I read all of the comments so far but I did and the gent and his comments below are by far the most intelligent post of the many on here: I fully agree with everything he said, especially #5 on his list.
I am so disappointed in Southwest, and Southwest's management, over this issue which has turned into a well publicized fiasco worldwide. Doesn't Southwest have enough other normal operational problems going on, like finding ways to increase their revenue and getting their flights out on time, than to allow some of their boneheaded employees to screw with the customers that they do have?
If other Southwest employees think that their "Keith" was right in this situation then they can fully expect us paying customers, if we ever fly Southwest again (I won't unless they are by far the cheapest on the route), to treat them like crap like Southwest treated this customer. My always courteous, cooperative and polite behavior towards them, despite some attitudes by some of them, in the past is now extinct.
Hugh J.
PO'd FLL and PBI customer
~~~~~~~~~~~~~~~~~~~~~~~~~~~
Best post on here so far:
Notice that 99% of posters here that actually support SWAÃ
... View more