02-15-2010
10:50 AM
1 Love
I had decided years ago that Southwest was too craptastic to ever fly with them again. I'm not a particular fan of Smith but he has every right to complain about the manner in which he was treated. That you chose the snarky title "Not so silent Bob" is just further evidence that you care little about your customers. It's so sad for big corporations when the customers they mistreat won't just STFU and take it.
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