What is the definitive gauge for a Customer of size?
The armrest is the definitive gauge for a Customer of size. It serves as the boundary between seats and measures 17 inches in width. Customers who are unable to lower both armrests and/or who compromise any portion of adjacent seating should proactively book the number of seats needed prior to travel.
I’m large but can be seated with the armrests down. Aren’t your Employees wrong to question me?
If a concern exists, we shouldn’t ignore it even if it’s difficult for both parties to discuss. Condoning an unsafe, cramped seating arrangement onboard our aircraft is far more inappropriate than simply questioning a Customer’s fit in our seats.
This is crap. You say that customers who can't lower both armrests are too fat to only buy one seat. But then you say that you can still "question" (i.e. remove the person from the flight) even if they CAN lower both armrests.
Where does the dividing line really lie?
GO KEVIN SMITH!!!
... View more