I am a fat flyer, I have been flying SWA for several years now, it is usually my first choice when researching air travel. I have never been asked to buy a second seat until last year on ONE flight. I was singled out in the terminal. HOWEVER there were several other ALSO FAT SWA customers on the same flight as I, as well as on the flight preceding mine. Having arrived early for my own flight, I did not see ANY OTHER FAT CUSTOMERS pulled aside to the counter. I WAS flying with my SPOUSE and teenage CHILD, also I was a pre-boarder so I knew that at least one of them was going to be seated beside me and would not be troubled if my fat extended into their space, we would not be taking up any other seat beside our own two or three (usually the teenager does not want to sit with the parents).
Here's a new policy for SWA -- after the "go F yourselves" policy:
1, go talk to some companies that offer really GOOD public relations and customer service, such as DISNEY WORLD.
2, NEVER single out ANY customer for ANY reason. Don't do it on-board, do not do it out in the terminal, do not do it at all. If a customer has some issue that makes some folks turn their heads or mutter some comment, do you REALLY think they are UNAWARE of it? And that they are invisible?
3, if you MUST have a policy based on the size of the seat between the armrests, why don't you figure out some more unobtrusive and less humiliating way of determining that before people board? Such as, say, a turnstile-type entry through which everyone has to walk?
4, only require a fat person to buy a 2nd seat IF the person/people sitting next to them has an issue. If it is family members or close friends and they don't mind, they why are you bilking the fat person out of money?
5, I know the employees at SWA are not stupid, why don't you figure out some way to make fat people NOT FEEL humiliated?
6: Get rid of your "it's the fat person's own fault, they're already fat, so let's humiliate them (because they don't already know they're fat) and in addition, maybe we can make some money off of them while we're at it / let's pre-judge random fat customers" policy.
Or go F yourselves.
... View more
I am a fat flyer, I have been flying SWA for several years now, it is usually my first choice when researching air travel. I have never been asked to buy a second seat until last year on ONE flight. I was singled out in the terminal. HOWEVER there were several other ALSO FAT SWA customers on the same flight as I, as well as on the flight preceding mine. Having arrived early for my own flight, I did not see ANY OTHER FAT CUSTOMERS pulled aside to the counter. I WAS flying with my SPOUSE and teenage CHILD, also I was a pre-boarder so I knew that at least one of them was going to be seated beside me and would not be troubled if my fat extended into their space, we would not be taking up any other seat beside our own two or three (usually the teenager does not want to sit with the parents).
Here's a new policy for SWA -- after the "go F yourselves" policy:
1, go talk to some companies that offer really GOOD public relations and customer service, such as DISNEY WORLD.
2, NEVER single out ANY customer for ANY reason. Don't do it on-board, do not do it out in the terminal, do not do it at all. If a customer has some issue that makes some folks turn their heads or mutter some comment, do you REALLY think they are UNAWARE of it? And that they are invisible?
3, if you MUST have a policy based on the size of the seat between the armrests, why don't you figure out some more unobtrusive and less humiliating way of determining that before people board? Such as, say, a turnstile-type entry through which everyone has to walk?
4, only require a fat person to buy a 2nd seat IF the person/people sitting next to them has an issue. If it is family members or close friends and they don't mind, they why are you bilking the fat person out of money?
5, I know the employees at SWA are not stupid, why don't you figure out some way to make fat people NOT FEEL humiliated?
6: Get rid of your "it's the fat person's own fault, they're already fat, so let's humiliate them (because they don't already know they're fat) and in addition, maybe we can make some money off of them while we're at it / let's pre-judge random fat customers" policy.
Or go F yourselves.
... View more
