02-15-2010
03:06 PM
KEVIN SMITH FTW!!!
It sickens me that this is a company "policy" you should have your staff trained properly and stop being so money hungry and make planes that have room for larger people.
This obviously wasnt an isolated incident - since the poor girl that Kev was seated next to on the second flight was told to buy two seats next time instead of one!!!!!!!!!!
Shame on you, SWA - you're putting profits before customer satisfaction.
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