I think the problem is how SW has handled the problem. I was on a flight from LV to Tampa two weeks ago and they delayed our flight 4 hours, while other flights were delayed 1-1.5 hours. The flights that were not direct were being moved up at our expense, so they could drop off and pick up passengers at these interminttent stops. That is not good customer service and comes no where close to the expected levels that SW has as an organization.
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