Your Austin employee, Ray Harper, has not only renewed my faith in customer service but has made me feel "reconnected" in this big, busy world we live in.
Ray's sincere and caring attitude combined with his sweet wit and the twinkle of fun in his eyes made it possible for my mother-in-law to accept his help. She even disregarded her "pride" that would normally not allow her to concede to ride in a wheel chair - for the 70 yard length of the trip from baggage check-in to preboarding.
I must say that this is more than all of her children have been able to accomplish during YEARS of caring and attempting to help. And it only took a smile from Ray. The charm he exuded was not wasted on us. It certainly was passed on to me, and I hope to keep spreading the feel-good SPIRIT that Ray started for all of us today... I am still searching for words to express what he did for all of us ... and seemingly so naturally, with so little effort.
Southwest Airlines - this soulful man is invaluable, and you are lucky to have found him. It's in your best interest (and in that of everyone who meets him) to reward him to the highest. The gift he gave us today will be with us always!
Many thanks, Ray!
The fortunate family of a very precious passenger on Flight 1407 from Austin to Dallas on March 9th, 2007.
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