Southwest Airlines Community

Why did you change the post? Where it now reads (3rd paragraph): "We are responsible for the Safety and comfort of all Customers on the aircraft and therefore, we made a judgment call that Mr. Smith needed more than one seat to complete his flight." the original read: "Our pilots are responsible for the Safety and comfort of all Customers on the aircraft and therefore, made a judgment call that Mr. Smith needed more than one seat to complete his flight." More importantly, why change the post WITHOUT NOTING THE CHANGE? Was the original an honest mistake? Fine, own up to it. Otherwise you come across as liars -- which is what Smith has been saying from the beginning. ... View more

Of course it's a CYA move, initiated only after Larry King publicaly (via Twitter) contacted Smith to invite him onto his show. This whole "we will be reviewing how and when this delicate policy is implemented" is lip service, pure and simple. Once the firestorm dies down, it'll be back to business as usual. ... View more