My husband and I flew Southwest for the first and last time in August of 2008. The flight out wasn't too bad, although the in-flight staff could have been better. The flight home was horrible. Because we were at a hotel and didn't have access to a computer and printer, we had to wait until we got to the airport to check in. Even though we got their 4 hours early, we ended up in the 3rd group of borders. My husband had to sit at the back while I sat about half way. We only get to see each other once every four months so for us, this was unacceptable. Top that off with fligh staff that were far from cordial and I will never fly SW again nor recommend them to anyone. In fact, I've already encouraged several others to fly any other airlines and they all have.
SW - you need to change your policies.
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