Ray,
What a nice article, I know this will make my wife happier about flying again this fall.
We flew last September for the first time in about 15 years to visit our son in Houston, even now I can't say enough good about the Southwest employees.
They not only allayed our fear but made the flight to and from fun, even with getting stuck overnight in Chicago on the way back.
The attitude of the Southwest employees is one of the reasons why when we decided to go to Houston again this Fall, we only considered Southwest.
The other reasons were the ease of booking, the economy of the flight and the and general great feeling imparted to us about Southwest.
I posted about this before but let me say again from the start in Albany NY, to the landing back in Albany, we were treated like friends and relatives actually better then.
So you see we will only ever fly Southwest, each and every member of the Southwest corporation has shown us this is the only way to go.
Joe
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