02-15-2010
11:38 PM
Wow, I'm too poor to fly any other airline, and still I refuse to fly SWA. In every attempt to make it right you still avoid taking responsibility. I suggest you forget about all the corporate apology lingo, and just own up to it. This was stupid, and in trying to fix YOUR problem, you're just making it worse. Have fun watching business decline. Way to alienate like 75% of the country. Good corporate decision!
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