I started flying SWA because of the great rewards program. That changed, and not in a good way. I do like the business class boarding very much; that was a good change. SWA has always had the most comfortable and roomy seats in the industry. If it wasn't broken, why fix it? Your airline has been making money where others are failing, and your employees are always friendly and intelligent. So how will cramming another row of seats in help anyone? Do the right thing and give your loyal customers more room.
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