Wow - obviously SW is stating their priority since their "Business Select" in on the home page of the website. Why don't you put " New Policies" on the home page as well if they are such a "positive" change???
Darrell SMALL - educate your SMALL brain - you cannot check in online if you have a lap child!!!!!! Sorry - but business travelers don't pay the bills especially when I am a family person AND a business traveler. Southwest should be ashamed of themselves and I hope the next family of screaming children sit right next to someone like Darrell Small - maybe he will even get smacked in the head by a carseat. Travel with a child and then make a comment.
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