02-15-2010
05:19 PM
Smith had his seat belt fastened without a seat belt extender, and had the arm rests down. Southwest, you aren't winning any converts by lying.
I am super-glad Kevin Smith is screaming about this for those of us without his voice.
This is a horrible apology. Good job with a snarky reply instead of a real apology.
This is just one more reason for me to not fly on SWA.
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