I also vote for honey-roasted!
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The only time I noticed a problem with Southwest personnel with the new boarding process was in Nashville, when the A's were called to line about about 10 minutes before the plane ever arrived, and at least 15 minutes before anyone ever boarded, but at least everyone was ready. Other cities the agents have waited until just a minute or two before boarding begins to call for passengers to line up.
The early call was no better than the old system because the passengers were standing in line for so long. Other than that, everything with the new boarding process has been great!
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11-22-2007
07:09 AM
2 Loves
After using the new boarding method in Lubbock, I must say that it is a great improvement to everyone waiting in line for an hour before the flight. The problem in Lubbock is the very cheap signage in the line-up area, rather than the screens and columns that I saw getting off in Houston. I would hope that every station will eventually get the better set-up, because the numbers are so high on the signs in Lubbock, not to mention the fact that some of them were turned sideways, had everyone more confused. I applaud the new boarding, but please get us the good signage soon and get the cheap signs removed!
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11-13-2007
06:29 PM
3 Loves
This is a good way to help keep fares low while attracting new business. For everyone who says Southwest is turning into one of the other airlines with their elite systems, they are not. Elites on other airlines get better availability when redeeming miles, and sometimes are the only ones who can talk to a customer service agent on the phone who is not in India. As long as Southwest does not do this and does not implement change fees, I will still be here. Good customers should be rewarded, as long as they do not sacrifice their customer service standards for other customers. I commend Southwest for being able to do this effectively, and I look forward to trying the new boarding next week!
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In that case...Thanks for the green pass Brian!!!
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I've gotten a letter from Fred after we had the smell of smoke in the cabin just before landing and got followed to the gate by fire trucks in Lubbock. The incident was minor, but everyone did notice, and I did not expect to get the letter and green pass after that. Just shows how Southwest goes above and beyond to take care of their customers!
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07-17-2007
04:38 AM
14 Loves
Southwest got my Thanksgiving ticket from Lubbock-Houston this year because of no change fees since I may have to change my ticket that week to return early. Even though IAH is more convenient for me, I do not want to put myself at risk of having to pay Continental's change fee. On another note, Southwest is generally the most reliable airline in Lubbock, so they also get my business for that. I can handle a weather delay, but the weather meltdowns that the other airlines here can have sometimes helps to keep me on Southwest whenever possible.
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