I fly Southwest twice weekly and nearly always have a very positive experience. From gate to plane, the crews are professional, customer focused, and friendly.
However, as a frequent flyer, I am very concerned by these potential safety issues. I would like a letter sent to all frequent flyers detailing what specific steps you have and will take to ensure current and future passenger safety.
We are owed this as customers who spend thousands on your airline annually. The testimony and public relations campaign are not enough Ã
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