Last week I flew back from Las Vegas. First of all to get a boarding pass cost me $5.00 to logon to a Kiosk to connect to the Internet. I logged on about five minutes from the 24 hour rule and found that I was already number 27!
The problem with the current system is that not everyone has easy access to the Internet (especially when on vacation) and now that there are bots out there you have to be on the Internet right at the begining of the 24 hour period.
In my mind this is not good customer service.
Here are my suggestions:
1. Allow the issuing of boarding passes on return flights at the same time as those issued for the original flight(s).
2. Attach boarding pass levels to the class of ticket purchased. Full flight coach can check in 72 hours before flight, etc, etc
3. Issue boarding pass class at the time of ticket purchase.
4. Allow the issuing of boarding passes through an automated 800 number with the boarding pass sent to fax or e-mail account.
The current system is neither easy, nor fair. It discriminates against those who do not know how to use the Internet and or do not carry a laptop with printer with them on vacation.
Just my two cents worth.
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