DO NOT FLY VOLARIS! My fiancee had her shoes, a bag of chocolates and makeup stolen from her luggage on a flight from Chicago to Guadalajara. When we attempted to make a report at Guadalajara Volaris staff refused to take a report and asked her why she did not check her bag before she left the airport. Short of calling her a liar they told her she could not report the theft. When I tried calling their corporate number, they also refused to take a report and said that we needed to have checked out bags for stolen items before exiting the airport. I, as well as countless members of my family, have flown Volaris in the past but no longer. I cannot use an airline that will take thousands of dollars from me but will refuse to reimburse a $90 pair of shoes, or take a report to investigate a theft for something that was stolen while in their possession. Extremely lousy customer service.
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