Shame on Southwest for turning this back into a discussion on Kevin Smith's weight. Your comments are not an apology, they're damnation. Look at all the responses here who are still focusing on the weight issue, despite your claims that it wasn't the case after all, not to mention the dozens of cruel, discriminatory comments to this very blog alone, as well as on major media outlets like CNN.com, and you'll see hundreds of people who your so-called "apology" has goaded into spreading ignorance and hatred under the guise of "finally telling it like it is". Your second and equally worthless "apology" here has instead made a pariah out of a guy for something he isn't even guilty of. You chose to add that part at the end despite it no longer being germane to this situation, thus once again trampling on their dignity, and that is disgusting. If you feel you need to address your discriminatory and unevenly-applied policies, that should be a SEPARATE MANNER, not one bundled together with a so-called apology thus humiliating an already wronged passenger for no reason.
For the last 16 years, Southwest has been my airline of choice, ever since I had to move from Los Angeles to Phoenix. However, the thoughtlessly cruel actions and comments by Southwest throughout this ordeal have forced me to reevaluate my travel carrier choices, especially disappointing since I have several trips lined up in the next 6 months. But I can no longer support your airline in any way, your actions have forced me to boycott Southwest, and I plan on explaining the situation to everyone I know.
... View more
