I have been a loyal SW flyer for years and they are the very best of the airlines in terms of treating customers right. The govt. regs don't affect them much. I wish they would have NOT closed SRQ/Sarasota when they take over Air Tran. A very bad decision as many older folk love that airport and flying out of there. Too, too bad. Now, if they would only refund the $10 fee for early boarding when one changes a ticket.....I got caught on this twice recently for my wife and I both. Poof, $40 gone!
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