02-15-2010
08:25 PM
2 Loves
I have been a Southwest user since the days of the lines and the cards. Lots of things have changed, but the fact reamins that Southwest is a very well run airline. I am an A-Lister and use the airline several times per month. Yes there have been times when I have encountered situations that are less than the top quality I expect from Southwest. However, I have also encountered many more rude passengers who look for ways to create chaos from order. I applaud the Southwest employees from gate personnel to onboard crew for what is almost always a great experience. Like many, I have been following this seating situation and I think there was some unfortunate circumstances on both sides. As the CEO of an organization, I am a reflection of my organization - everything I do reflects the organization I run. The rant (that has been vulgar at times) that has ensued by the indvidual after the seating incident, in my opinion, has been less than professional and is a reflection of the person and what he represents. Some may find it represents something larger - I find it represents someone who is less than mature, has a very large ego and is much more impressed with himself than the rest of us. Southwest appears to have done everything to correct the situation as best it can, including an apology (serveral times it seems). To me, Southwest is the organization I want to align myself with as they are the professional organization that is willing to acknowledge they made a mistake. We all make mistakes, but it is how we act after the mistake that tells the most about the organization or inidviudal. Thanks for sharing and keeping this A-Lister aware of this situation.
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