Thanks for nothing Southwest. With this decision, you've just lost a long-time customer that has traveled on your airline on business trips and family vacations. I cannot fathom traveling on Southwest with my family (including a young toddler) if I can't pre-board and guarantee that we'll all be seated together. I'll miss Southwest's friendly, on-time service, but will now have to switch to a carrier with assigned seating or risk having my toddler stranded, sitting next so some stranger on Southwest. You'll lose me as a business traveler, too, since I no longer have the incentive of accruing rewards on Southwest for my family trips. I think your new boarding procedure is otherwise an improvement, so I hope that you'll re-consider your changes to the pre-boarding procedure for families with small children.
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