I heard your video response. I work for a big company too. Your response was typical PR BS. The founder of a company would never say that "replacement CEO" crap.
SWA now is just like all the other airlines so I guess there's no need for me to prefer SWA over any other airline when I'm planning my trips.
Once the founder leaves as the leader of his company and is replaced by a "business school" grad that is bottom line oriented and only lives to meet "Wall Street's" expectations, that company becomes just another cookie cutter business school case study. Too bad for SWA.
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