PRAIZ THE LORD! I am one of SWA's biggest fans, particularly because of the FREEDOM you afford me in creating, changing and augmenting my own travel plans. As wonderful as SWA Customer Service Agents are, I feel tremendously empowered to be able to go onto Southwest.com/My SouthWest.com and have the same access to my itinerary as your agents do. THANK YOU SouthWest for daring to be different, avant-garde and entrepreneurial. As a frequent transcontinental traveler, you make it incredibly easy to facilitate my travel plans home to Los Angeles.
I love your potential plans to fly into Newark and to better service the "Garden State" of NJ, but I am PARTICULARLY EXCITED about the potential merger between AirTrans and SWA. Service into Atlanta or anywhere into the "Peach State" of Georgia would simply be PHENOMENAL!!!
Keep up the GREAT WORK you do and know that you've got one of your biggest fans lifting up prayers on your behalf.
Sincerely,
Pastor Darrell L. Armstrong
Shiloh Baptist Church (Trenton, NJ)
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